TBP Retreat Registration/Front Office Administration Job Description – June 1, 2022 

• Reports to the Executive Director and works closely with all Thomas Berry Place (TBP)
  team members; the RR/AA will coordinate and manage all retreat registration processes, front office administration duties, and other duties as assigned by the executive director.
• The RR/AA position requires very strong interpersonal and customer relationship skills,
  and strong working knowledge and proficiency in the English and Spanish language, and Microsoft Office 365 programs.

Major Responsibilities / Duties

• Oversee and manage all aspects of retreatant records, reservations, and hosted/preached
  /directed retreats, conferences, and meetings.
  Pre- and post-conference, meeting, and retreat logistics which include but are not limited to:

• Room assignments, key cards programming, name tag generation, scheduling
  technology set-up and HVAC programming

• Receiving and routing all retreat deposits and payments
• Manage, maintain, and update electronic and manual filing systems to ensure the integrity of all
  retreatant data and generate reports as needed
• Produce and distribute written correspondence and email memos, forms, calendars, labels, lists
  as well as materials for retreat coordinators and special events.
• Monitor, inventory, and order supplies
• Assist with the production of the annual retreat schedule
• Provide ongoing support to all TBP team members and guest directors
• Acts as “Gatekeeper” and first point of contact which focuses on:
• Greeting and assisting all retreatants, vendors, and visitors
• Answer and direct phone calls, e-mails, and voice messages to team members
• Monitor front office equipment, specifically printer maintenance and coordinate of preventive maintenance and repairs
• Receive, sort, and distribute the daily mail and packages
• Monitor security cameras on computer live-feed
• Carry out additional clerical duties such as:
  • Filing, typing, copying, and scanning documentation as needed
  • Inventory and order mailing supplies and postage
  • Other duties as assigned

Requirements / Qualifications

1. Strong interpersonal skills
2. Excellent written and verbal communication skills with strong attention to detail and
   accuracy
3. Proficient in Microsoft Office Suite 365 (especially Excel, Word & Publisher)
4. Experience with Internet navigation/research
5. Ability to manage multiple projects simultaneously while meeting deadlines
6. Ability to handle confidential information appropriately
7. Strong word processing skills
8. Proficient in English and Spanish

Performance Criteria

1. Demonstrate a positive, dependable, and Catholic attitude
2. Show initiative and ability to organize and prioritize a diverse workload
3. Participation in appropriate professional development training
4. Ability to function as a proactive and flexible team member

This position is part-time to begin and goes full-time in Fall 2022. The position is Tuesday through Saturday. Requiring Friday nights and occasional evenings during the week.

Please send your resume, cover letter, and salary requirements to srmary@thomasberryplace.org