Administrative Assistant – Catholic Foundation for Brooklyn and Queens

POSITION OVERVIEW

Catholic Foundation for Brooklyn and Queens seeks a full-time administrative assistant to support the office by providing high-level customer service assistance. This position is responsible for answering a high volume of calls and emails, as well as performing other administrative tasks that include data entry and filing. The position will report to the Director of Operations and Programs.

PRINCIPAL RESPONSIBILITIES:

  • Handles high volume of calls and emails from constituents on a daily basis, resolving issues or forwarding to the correct party
  • Possesses knowledge of principles and processes for providing customer and personal services with a specific focus on donor satisfaction
  • Interacts with other departments and agencies within the Diocese of Brooklyn to ensure proper support of donor and program situations
  • Learns and effectively communicates the basic aspects of Futures in Education and Catholic Foundation for Brooklyn and Queens programs and services
  • Conducts basic data entry tasks, especially processing of a high volume of gifts into the Raiser’s Edge database
  • Performs all other tasks as assigned by Director of Operations.

REQUIREMENTS:

  • Bachelor’s degree and/or minimum two years of equivalent experience with a proven track record in a related field
  • Excellent written, verbal and platform communication skills. Bilingual Spanish required
  • Ability to handle high volume of calls and significant amounts of data.
  • Basic knowledge of the Roman Catholic Church, its tenets, structure, beliefs and attitudes
  • Ability to communicate with donors, in person, by telephone or in written communications
  • Computer proficient and working knowledge of programs including but not limited to Microsoft Office, Word, Excel, PowerPoint, Gmail, Raisers’ Edge and/or comparable software programs

To apply, send resume and cover letter to: HRemployment@diobrook.org